My screen stays black after startup

🎯 Common symptoms:

The computer seems to start (fans, lights), but nothing shows on the screen
“No signal” message
The screen stays in sleep mode

🛠️ Troubleshooting steps:

🔍 1. Make sure the screen is turned on

Check if the screen’s power button is on and the indicator light is lit.

🔌 2. Check cable connections

Ensure the cable (HDMI, VGA, DisplayPort, or DVI) is firmly connected to both the screen and computer.
Disconnect and reconnect both ends.
Check for bent or damaged pins.

🔁 3. Try another port or cable

Use a different port on your screen or PC if available.
If possible, test with a different cable.

📺 4. Check screen input/source

Ensure that the selected input (HDMI, VGA, etc.) matches the cable you are using. Use the "Source" or "Input" button on the screen.

💻 5. Test with another screen

Connect another working screen to your computer.

If it displays correctly, the issue is with the original screen.
If not, the problem could be the graphics card or system.

📩 Need assistance?

If the issue continues, please create a ticket via the support portal. Our team will assist you promptly.